Admin & Customer Service Assistant for a Roof Plumbing Company in Australia (Home Based Part Time)
Core
Handling customer enquiries, scheduling roof inspections, preparing quotes, and managing crew bookings for a roof plumbing company.
Role type
Admin & Customer Service Assistant
Builds
Booked roof inspection jobs and scheduled maintenance/repair tasks
Domain
Construction / Roofing
Required skills
Customer communication, quote preparation, scheduling management, complaint resolution, data entry
Preferred skills
Experience with ServiceM8, familiarity with roofing industry
Technologies
ServiceM8, AI receptionist systems
Responsibilities
Follow up new customer enquiries via phone, email, SMS, and WhatsApp; Respond to customer emails and messages; Prepare and send quotes; Manage crew bookings and job schedules; Check completed jobs and assist in managing complaints; Maintain accurate customer and job records in ServiceM8.