End User Field Support Technician
Core
Provide hands-on technical support at customer sites, focusing on maintenance and troubleshooting to keep systems running smoothly.
Role type
Field support technician
Builds
Business continuity for customers
Domain
IT services / Intelligent Workplace
Required skills
Hardware troubleshooting, Software troubleshooting, Network printing, ServiceNow, Microsoft 365, MDM, Autopilot, Incident management, Desktop support
Preferred skills
Driver's license, Own vehicle, Interstate travel
Technologies
ServiceNow, Microsoft 365, Network printing, MDM, Autopilot
Responsibilities
Manage incidents using Service Management tool, Monitor service requests including account maintenance and software installations, Review and update work instructions, Act as first point of contact for Service Desk, Provide support to Service Desk for Incident Management and Request Fulfilment, Handle inbound phone calls
Seniority
Entry to Mid-level, hands-on IC