Customer Success Manager - AI & Legal Solutions
Core
Own outcomes for Australian legal customers using AI solutions, translating business goals into measurable success plans and driving adoption from first value to scaled rollout.
Role type
Senior Customer Success Manager (AI & Legal)
Builds
Adoption of CoCounsel AI platform into legal workflows for law firms and corporate legal departments
Domain
Legal technology / Artificial Intelligence
Deliverable
production ML models | product features
Required skills
B2B SaaS customer success, stakeholder management, project management, data-driven execution, legal software experience, AI platform aptitude, change management
Preferred skills
Legal qualification, regulated/professional services experience
Technologies
CoCounsel, AI platforms
Responsibilities
Build multi-threaded relationships with legal and executive stakeholders; lead end-to-end onboarding and implementation; identify and scale new use cases; quantify and communicate ROI; capture voice of the customer for product teams; support proofs of concept and trials; coordinate cross-functional resolution and risk mitigation.
Seniority
Senior, hands-on IC