Guest Service Officer
Core
Deliver exceptional guest experiences and manage front desk operations for a serviced apartment hotel in Melbourne.
Role type
Front Office Guest Service Officer
Builds
Guest check-in/check-out, room allocations, reservations, and transaction handling
Domain
Hospitality / Serviced Apartments
Deliverable
product features
Required skills
Customer service, communication, organizational skills, attention to detail, problem-solving, knowledge of hotel operations, upselling techniques
Responsibilities
Deliver warm welcomes and efficient check-in/check-out processes; Manage front desk operations including room allocations and reservations; Coordinate with internal departments to ensure room readiness; Handle guest enquiries, feedback, and complaints professionally; Maintain operational excellence through audits, shift handovers, and compliance checks