APS4 Participant Support Officer
Core
Deliver high-quality customer service and support to clients with disabilities across phone, email, and face-to-face channels, managing complex enquiries and conducting assessments.
Role type
Participant Support Officer (Casework & Administration)
Builds
National support system for Australians living with disability
Domain
Public Sector / Disability Services
Deliverable
client delivery
Required skills
Customer service, casework, assessment, research, analysis, reporting, prioritization, stakeholder collaboration
Preferred skills
Knowledge of disability services and frameworks
Responsibilities
Deliver customer service via multiple channels, manage and resolve complex enquiries, monitor workflows and escalate critical matters, conduct assessments and make recommendations, support project activities through research and reporting, collaborate with internal teams to resolve issues.
Seniority
Mid-level, hands-on IC