UX / Human-centred Design Specialist On-Site
Core
Design accessible, end-to-end digital services for intelligence practitioners and partner agencies.
Role type
Senior Service Designer (UX/HCD)
Builds
Digital services for intelligence operations and agency collaboration
Domain
Government / Intelligence / Defence
Required skills
Service Design, UX, Human-Centred Design (HCD), User Research, Facilitation, Usability Testing, Persona Development, Journey Mapping, Service Blueprinting, Agile/Scrum/SAFe, Accessibility Standards (WCAG 2.1 AA), Figma, Miro, Visio
Preferred skills
Law enforcement, intelligence, defence, or highly regulated environment experience
Responsibilities
Conduct user research and lead usability testing; Develop personas, journey maps, and service blueprints; Translate insights into requirements and user stories; Collaborate with Product Owners, Architects, and delivery teams; Ensure WCAG 2.1 AA compliance; Support Agile delivery practices.
Seniority
Senior, hands-on IC