Enterprise Customer Activation Manager | Bill Pay & Procurement
Core
Guide enterprise customers through end-to-end onboarding of AP Automation and Procurement products, configuring workflows to drive efficiency and compliance.
Role type
Senior Enterprise Customer Success Manager (Implementation & Activation)
Builds
Ramp's Bill Pay and Procurement product adoption for upmarket enterprise clients
Domain
Fintech / Accounts Payable / Procurement
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Enterprise customer onboarding, AP/Procurement domain expertise, workflow configuration, project management, cross-functional partnership, product feedback synthesis, stakeholder communication
Preferred skills
Experience with Accounting Systems (NetSuite, QuickBooks, Xero, Sage, ERP), Fintech or SaaS implementation background, high-growth startup experience
Technologies
Ramp Bill Pay, Ramp Procurement, NetSuite, QuickBooks, Xero, Sage, ERP modules
Responsibilities
Lead enterprise customers through end-to-end onboarding of Ramp Bill Pay and Procurement; Educate customers on AP workflows, procurement best practices, and policy configuration; Identify implementation blockers and recommend process improvements; Partner with Product and Engineering to troubleshoot issues and surface insights; Provide structured feedback to inform product roadmap prioritization
Seniority
Senior, hands-on IC
