Lead Officer, Dispute Resolution
Core
Provide direct leadership to a team of Dispute Resolution Officers to deliver high-standard client services and manage case allocation for early resolution.
Role type
Senior team lead, dispute resolution operations
Builds
Client service delivery and case resolution outcomes for the Dispute Resolution Division
Domain
Public sector regulation, building and plumbing industry dispute resolution
Deliverable
client delivery
Required skills
Team leadership and coaching, case management strategy, stakeholder engagement, knowledge of relevant legislation and Acts, workflow management
Preferred skills
National Mediator Accreditation, dispute resolution/conciliation experience
Responsibilities
Lead a team of Dispute Resolution Officers, provide coaching and mentoring to build team capability, manage case allocation and workflow, identify opportunities for early resolution, ensure consistent service delivery
Seniority
Senior, hands-on IC with team leadership