Technical Support Engineer - 3rd Shift
Core
Provide technical support, troubleshooting, and training for cryptographic security solutions to global enterprise customers.
Role type
Technical Support Engineer (Cryptographic Security)
Builds
Data security and encryption products for enterprises
Domain
Cybersecurity / Cryptography / Data Protection
Deliverable
client delivery | dashboards & analysis
Required skills
IT support, hardware/software troubleshooting, technical documentation, API/protocol understanding, project management, customer training
Preferred skills
Enterprise data encryption (HSM, PKI, tokenization), TCP/IP networking, multi-platform architecture, OpenSSL, Linux, scripting (Python, Perl, Bash)
Technologies
HSM, PKI, OpenSSL, Linux, Python, Perl, Bash, TCP/IP
Responsibilities
Test and troubleshoot security hardware, software, and firmware; train customers on data security best practices; develop customer IT environments; write and maintain public technical documentation; provide ongoing technical guidance to global customers
Seniority
Mid-level, hands-on IC
