Guest Experience Expert
Core
Deliver exceptional guest experiences by managing front desk operations, handling check-ins/check-outs, resolving service issues, and driving loyalty program engagement.
Role type
Front Office Generalist
Builds
Front office operations and guest service workflows
Domain
Hospitality / Hotel Management
Deliverable
product features
Required skills
OPERA property management system, high-volume environment experience, conflict resolution, upselling, relationship building
Preferred skills
Customer service excellence, hospitality industry passion
Responsibilities
Handle guest check-ins and check-outs, manage reservations, resolve guest complaints and disputes, build relationships to enable future bookings, drive loyalty program participation