CMDB Specialist
Core
Design, implement, and improve Configuration Management Database (CMDB) processes and data quality on the ServiceNow platform to support IT Service Management (ITSM) initiatives.
Role type
Configuration Management Specialist / Business Analyst (ServiceNow)
Builds
CMDB data models, service maps, and ITSM processes
Domain
IT Service Management / Enterprise IT
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
ServiceNow platform expertise, CMDB governance, ITIL framework knowledge, business requirements analysis, stakeholder engagement, functional specification writing, Agile delivery, data quality improvement
Preferred skills
ServiceNow certifications (CSA, CIS-ITSM, CMDB), data governance frameworks, cloud environment experience
Technologies
ServiceNow, ITIL
Responsibilities
Lead CMDB and Configuration Management initiatives, partner with stakeholders to gather and document requirements, translate requirements into functional specifications, drive CMDB governance and data quality, collaborate with developers and architects, facilitate workshops and impact assessments, support ITIL-aligned processes (Incident, Change, Problem, Asset Management), improve CI data accuracy and service mapping, produce reporting and insights
Seniority
Mid-level, hands-on IC with growth path to Platform Business Analyst
