Program Operations Manager
Core
Operational backbone for the Value Streams organization, managing portfolio operations, cross-stream coordination, and delivery reporting to enable strategic focus.
Role type
Senior Program Operations Manager (Portfolio/PMO)
Builds
Portfolio-level delivery visibility, consolidated status reports, and operational dashboards for leadership.
Domain
Technology Innovation & Value Stream Management
Deliverable
dashboards & analysis
Required skills
Portfolio operations, cross-stream coordination, dependency tracking, Planview, Azure DevOps, capacity planning, executive reporting, process adherence, escalation management
Preferred skills
Insurance/financial services industry experience, PMP, PMI-ACP, SAFe certifications
Technologies
Planview, Azure DevOps
Responsibilities
Track and manage dependencies across 5 value streams; manage the Planview intake queue and prioritization process; aggregate delivery status into consolidated portfolio views; track resource allocation and capacity; prepare executive-level reports and meeting materials; manage assignment of shared Project Managers; enforce delivery process standards; maintain escalation logs.
Seniority
Senior, hands-on IC