Patient Coordinator
Core
Welcoming first point of contact for prospective patients, guiding them from initial inquiry to scheduled consultation via SMS and phone.
Role type
Patient Intake & Care Coordinator
Builds
Patient consultation schedules and intake records
Domain
Telehealth / Healthcare Customer Support
Deliverable
client delivery
Required skills
Patient intake, care coordination, empathetic communication, CRM data entry, EMR data entry, follow-up management, remote collaboration tools
Preferred skills
US-based healthcare provider support, telehealth practices, wellness/chiropractic/physical therapy/concierge medicine environments
Technologies
Go High Level, Dr Chrono, Calendly, Google Workspace
Responsibilities
Respond to inbound SMS and phone inquiries, lead empathetic intake conversations, schedule consultations, capture patient details in CRM/EMR, conduct follow-ups, maintain confidential documentation