Team Manager (Security)
Core
Lead the day-to-day delivery of Cyber Security Services, ensuring operational performance, customer satisfaction, and risk management across a multidisciplinary team.
Role type
Senior Operations Manager (Cyber Security Services)
Builds
Cyber security services and operational outcomes for customers
Domain
IT Services / Cyber Security Operations
Required skills
Team leadership, stakeholder engagement, IT Service Management (ITSM), major incident coordination, risk management, service level agreement (SLA) management, workforce planning, operational reporting
Preferred skills
Cyber Security Operations leadership, Security Operations Centre (SOC) management, Managed Security Services, vulnerability management, identity and access management
Technologies
ITIL, ITSM frameworks
Responsibilities
Lead operational delivery of cyber security services, manage team performance and staff development, build relationships with customers and stakeholders, ensure adherence to service levels and contractual commitments, lead response to major incidents, oversee risk identification and mitigation, drive continual service improvement, provide operational reporting to leadership
Seniority
Senior, hands-on IC
