IT Support Engineer (Hong Kong)
Core
Sole on-site IT engineer for the Hong Kong office and primary support contact for all APAC employees, managing hardware, software, network, and user lifecycle.
Role type
Senior IT Support Engineer (Regional)
Builds
Stable IT infrastructure and user support for the APAC region
Domain
Fintech / Global Payments
Required skills
Windows/macOS administration, Google Workspace, Active Directory, network troubleshooting, hardware deployment, vendor management, documentation, automation scripting
Preferred skills
ITIL, ITSM tools (ManageEngine, Jira), PowerShell, AI-assisted automation
Technologies
Windows, macOS, Google Workspace, Active Directory, ManageEngine, Atlassian Jira, PowerShell
Responsibilities
Act as the sole on-site IT engineer for the Hong Kong office and go-to contact for APAC employees; Serve as the first responder for all incoming IT support requests; Diagnose and resolve hardware, software, and basic network issues; Execute onboarding and offboarding processes; Deploy and maintain Windows and Apple-based devices; Manage local vendors for hardware, software, and facilities; Maintain office access systems and local network/server infrastructure; Create internal knowledge base guides and support task automation
Seniority
Senior, hands-on IC