Assistant Care Coordinator
Core
Support daily operational delivery of home care services through responsive telephone contact, dynamic workforce rostering, and collaborative operational support for clients and support workers.
Role type
Assistant Care Coordinator (Home Care Operations)
Builds
Reliable home care visit schedules and compliant support worker rosters
Domain
Aged care / Home care services
Required skills
Staff rostering and scheduling, Enterprise Agreement/Modern Award compliance, Telephone triage and client communication, Electronic care management systems, Data privacy and compliance
Preferred skills
Certificate III or IV in Individual Support, Community Services, or Business Administration
Responsibilities
Build and maintain accurate support worker rosters, match workers to clients based on care needs and preferences, manage roster disruptions and unallocated shifts, handle incoming client inquiries and schedule changes, coordinate brokered care services, assist with client onboarding and service agreements, operate billing and rostering systems, report on roster availability and capacity constraints.
Seniority
Junior to Mid-level, hands-on operational support