Community Access Team Lead
Core
Lead administrative, intake, and reception functions to ensure efficient consumer access to Community Health services and drive service excellence.
Role type
Senior IC community access team lead (health services)
Builds
Consumer access pathways and administrative workflows for community health programs
Domain
Health services / Aged care / Community support
Deliverable
dashboards & analysis
Required skills
Leadership, coordination, customer service, process improvement, compliance management, stakeholder collaboration, team culture development, administrative oversight, reporting, prioritization
Preferred skills
Postgraduate qualifications in health, business, or human resources
Technologies
Microsoft Office suite
Responsibilities
Lead and coordinate delivery of administrative, intake, and reception services; Foster a positive, inclusive, and collaborative team culture; Ensure client enquiries, referrals, and appointments are managed effectively; Monitor service workflows and implement continuous improvement initiatives; Support consistent administrative practices and service reporting; Collaborate with clinical and operational teams for effective communication and service delivery.