Analytics Engineer

Lisbon💼 Full-time🗓 2026-06-12 → 2026-07-30

Core

Build and maintain analytical infrastructure to provide data visibility and insights for the customer support team, enabling operational improvements and transitions to AI agents.

Role type

Analytics Engineer (Support Optimization)

Builds

Dashboards, data models, real-time reporting, and KPI frameworks for support operations.

Domain

Fintech / Payments / Customer Support Operations

Deliverable

dashboards & analysis

Required skills

Advanced SQL, Data modeling, dbt, Modern BI tools, Data transformation, Business problem translation

Preferred skills

Experience with Zendesk/Open migration, AI impact analysis

Technologies

dbt, Omni, Plecto, SQL, Airflow, Zendesk, Open

Responsibilities

Define KPIs for support performance, build real-time reporting dashboards, model data for support analytics, analyze impact of AI support agents, create reports for stakeholders.

Seniority

Mid-level, hands-on IC

Sourced via ashby · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.

About mollie

Financial Services1168Amsterdam, North Holland, NLFounded 2004

Mollie offers a single platform for businesses to get paid and manage their money. One that makes payments, reconciliation, reporting, fraud prevention, and financing simple for all – from startups to enterprises. Founded in 2004, Mollie’s mission is to make payments and money management effortless for every business in Europe. Our 850-strong team works from offices across the continent, including Amsterdam, Ghent, Lisbon, London, Maastricht, Milan, Munich, Berlin, Kiel and Paris. Today, more than 250,000 businesses use Mollie to drive revenue, reduce costs, and manage funds.