Desktop Support
Core
Provide onsite and on-call assistance to end-users for desktop computing environment issues, ensuring optimal service delivery.
Role type
Desktop Support Technician
Builds
IT support services for medium to large-scale enterprises
Domain
IT Services / Enterprise Desktop Support
Deliverable
client delivery
Required skills
Windows OS troubleshooting, hardware/software installation, printer support, MS Office troubleshooting, SCCM deployment tools, Active Directory basics, Exchange basics, Apple OS support, virtual OS troubleshooting
Preferred skills
PCLaptop OEM Maintenance Certification, CompTIA A+ Certification, Microsoft Certified IT Professional (MCITP), Microsoft Office Specialist (MOS), advanced troubleshooting for Windows/Apple/virtual systems, time management under pressure
Technologies
Windows 7/8/10, Windows XP/Vista, Apple OS, SCCM, Active Directory, Exchange, MS Office, PCLaptop hardware/peripherals, Mobile devices
Responsibilities
Troubleshoot computer OS and peripherals, handle PC operating system issues, perform hardware and software installations, support printers, install and troubleshoot MS Office tools, provide onsite and on-call assistance to end-users
Seniority
Junior to Mid-level, hands-on IC