Product Ops – LMS (Assistant Manager)
Core
Maintain high-quality financial/lending products and optimize disbursement funnels for personal loans, merchant loans, and buy-now-pay-later services.
Role type
Assistant Manager, Product Operations (Lending)
Builds
End-to-end tech-enabled credit platform products including personal loans, merchant loans, and Paytm Postpaid.
Domain
Fintech / BFSI / Digital Lending
Deliverable
production ML models | product features | dashboards & analysis
Required skills
LMS (Loan Management System) platform expertise, Fintech/BFSI lending domain knowledge, product flow analysis, API integration troubleshooting, cross-functional stakeholder management, data analysis for decision support, process improvement, PRD writing, roadmap management.
Preferred skills
Experience in banking and financial processes, solutions-oriented mindset in fast-paced environments.
Responsibilities
Analyze product flows and monitor disbursement funnels to build metric improvements; Monitor LMS servicing flows across lenders via control/exception reports and rectify failures; Develop and streamline business processes to reduce failures; Collaborate with Business, Lender, Product, and Technology teams to troubleshoot API integration issues; Work with support teams to improve customer experience and resolve issues; Collect and analyze data to support business and product management decisions; Establish and promote internal best practices; Write detailed product requirement documents and manage roadmaps with engineering leads.
Seniority
Assistant Manager, hands-on IC
