Senior Officer – Late Stage Mortgage Collections & MIP
Core
Managing late-stage mortgage arrears, Mortgagee in Possession (MIP) matters, and complex customer accounts through structured recovery and enforcement strategies.
Role type
Senior Customer Assist Officer (Late Stage Collections & MIP)
Builds
Recovery outcomes and portfolio performance for residential, commercial, SMSF, and construction loans.
Domain
Financial Services / Mortgage Lending / Debt Recovery
Deliverable
client delivery
Required skills
Late-stage mortgage collections, Mortgagee in Possession (MIP) management, enforcement activity coordination, legal action preparation, complaint handling, risk identification and escalation, case management, coaching and mentoring, process improvement.
Preferred skills
Managing difficult conversations, balancing customer outcomes with commercial considerations, sound judgement, strong documentation skills, building trusted relationships with stakeholders.
Responsibilities
Manage portfolios of 91+ day arrears and MIP accounts; progress late-stage accounts per internal frameworks and legal timelines; support enforcement activity including property sales and shortfall recovery; maintain professional engagement with customers, solicitors, and agents; identify and escalate legal, reputational, and operational risks; manage complaints; contribute to procedure and control improvements; provide coaching and guidance to junior officers.
Seniority
Senior, hands-on IC with mentoring responsibilities