Guest Experience Expert
Core
A host and local connector who shapes the guest experience from day one, managing arrivals, departures, and guest requests to create seamless, personal interactions.
Role type
Guest Experience Expert (Pre-Opening)
Builds
The AC Hotel by Marriott Gold Coast guest journey and service culture
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest relations, local knowledge, conflict resolution, reservation management, multi-touchpoint service, cultural establishment
Preferred skills
Front office experience, pre-opening adaptability, local area expertise