Claims Analyst
Core
Handling business insurance claims, including disability claims and objections, while supporting process optimization and AI training for a European insurance platform.
Role type
Claims Analyst (Insurance Operations)
Builds
Scalable claims platform for multiple EU markets
Domain
Insurance / Claims Management
Deliverable
client delivery
Required skills
Business claims handling, Disability claims (AOV), Process optimization, AI training, Stakeholder management, Analytical thinking, Decision making
Preferred skills
WFT Basis certification, WFT Schade certification, Experience with objections procedures
Technologies
AI training tools, Claims platform
Responsibilities
Intake, treatment, and settlement of business claims; Handling disability claim intakes and objections; Supporting customers with empathy and expertise; Contacting experts, lawyers, insurers, and reinsurers; Contributing to process optimization and automation initiatives; Building an innovative claims approach for multiple European countries
Seniority
Mid-level, hands-on IC