Staffing Rostering Manager
Core
Lead and manage all front-line staffing, rostering, and shift allocation for a residential aged care home to ensure operational stability for residents and families.
Role type
Staffing Rostering Manager (Customer Support Manager)
Builds
24/7 operational staffing coverage for a care home
Domain
Residential aged care / Healthcare operations
Required skills
Staff rostering experience (direct, contractors, labour hire), shift management, roster system data accuracy, staff communication, timekeeping system administration, NDIS clearance
Preferred skills
Experience with Roster "Bid Manager" tools, working with broader rostering teams and senior administrators
Responsibilities
Manage daily master rosters, backfill shifts, handle shift requests, partner with workforce optimization for forecasting, lead staff interactions on allocations and changes, train staff on timekeeping systems, ensure 24/7 operational staffing coverage, contribute to continuous improvement projects
Seniority
Mid-level operational manager