Night Guest Service Agent
Core
Part-time Night Guest Service Agent providing warm reception, check-in/check-out, and guest assistance at a hotel property.
Role type
Night Guest Service Agent
Builds
Guest check-in/check-out processes and personalized stay experiences
Domain
Hospitality / Hotel Operations
Deliverable
product features
Required skills
Guest reception, reservation processing, issue resolution, local knowledge, multi-channel communication
Responsibilities
Provide warm and friendly reception to guests upon arrival, Maintain clear and courteous communication with guests and colleagues, Oversee accurate processing of guest reservations and special requests, Act as primary point of contact for guests throughout their stay
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