Senior IT Support Specialist
Core
Deliver advanced IT and Manufacturing IT (MFG IT) operational support, ensuring system availability, efficiency, and reliability across corporate and manufacturing locations.
Role type
Senior IT Support Specialist (Tier 2/3)
Builds
Corporate and manufacturing IT services, server infrastructure, hosted applications
Domain
IT Operations / Manufacturing IT
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Hardware troubleshooting, software support, network administration, server management, device lifecycle management, incident management, SOP authoring, vendor coordination, root cause analysis, Six Sigma tools
Preferred skills
ITIL certification, MCSE certification
Technologies
Antivirus, Tanium, SOTI, Macrium, WSUS
Responsibilities
Provide Tier 2/3 local and remote hardware, software, network, and server support; Diagnose and manage system compliance tools; Support server infrastructure and lead remote teams during major incidents; Perform full device lifecycle management; Manage incidents and requests to ensure SLA compliance; Author and update Standard Operating Procedures (SOPs); Coordinate and supervise third-party vendors; Travel to regional facilities for critical hands-on tasks; Analyze support trends to drive root-cause analysis and preventive measures
Seniority
Senior, hands-on IC
