AI Platform Engineer
Core
Design, build, and deploy AI-driven conversational solutions (chatbots, voice agents) to transform customer and staff experiences in retail.
Role type
Senior AI Platform Engineer (Conversational AI)
Builds
AI-powered POS systems, customer service chat/voice agents, and integrated retail platforms
Domain
Retail / Ecommerce / Conversational AI
Deliverable
production ML models
Required skills
AI platform implementation, NLP/NLU concepts, LLMs and generative AI, telephony platforms, CRM integration, cloud platforms, API integration, technical documentation
Preferred skills
Salesforce Service Cloud, integration platforms, warehouse distribution experience, SAP/Magento/Shopify experience, Scrum Master certification
Technologies
Salesforce Einstein Bots, Amazon Lex, Nuance, Eleven Labs, Genesys AI, LivePerson, Cognigy, Kore.ai, AWS, Google Cloud, Azure, Amazon Connect, Salesforce Voice, Twilio, Workato
Responsibilities
Design and implement AI-powered solutions for customer and staff engagement; integrate AI solutions with existing business systems; evaluate and recommend AI platforms; document technical designs and operational runbooks; support QA and testing of automated flows; contribute to the AI transformation roadmap
Seniority
Senior, hands-on IC
