Pharmacy Assistant – Customer Experience & Operations (Part-time / Onsite)
Core
Deliver high-volume customer support via email, live chat, and calls while managing prescription administration and pharmacy order fulfillment operations.
Role type
Part-time customer service and pharmacy operations specialist
Builds
Prescription medications and pet care products for pet parents
Domain
Pet retail and pharmacy operations
Deliverable
product features | dashboards & analysis
Required skills
Customer service, prescription administration, order fulfillment, inventory management, regulatory compliance, CRM systems, problem-solving
Preferred skills
Pharmacy or dispensary experience, interest in AI and new technologies, quick-learning, organized
Technologies
CRM, ticketing, order-management platforms
Responsibilities
Respond to customer enquiries via email, live chat, and outbound calls; manage prescription-related administration and correspondence; pick, pack, label, and prepare customer orders for dispatch; maintain accurate customer and order records; support stock receipt and inventory management; escalate discrepancies requiring pharmacist review.
Seniority
Entry-level to Junior, part-time