Mitarbeiter Kundenservice (m/w/d)
Core
Serve as the primary contact point for customers and partners via phone and written communication to ensure order and shipping processes run smoothly and resolve complaints.
Role type
Customer Service Representative
Builds
Order fulfillment and shipping processes for an online pharmacy
Domain
Healthcare / E-commerce
Deliverable
client delivery
Required skills
Customer service experience, oral and written communication, MS Office proficiency, problem-solving
Preferred skills
English language skills
Responsibilities
Handle customer inquiries via phone and email, manage order and shipping processes, resolve complaints and returns, collaborate with internal teams to analyze errors and optimize service processes
Seniority
Entry-level to Junior
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