Call Centre Consultant- Customer Service
Core
Provide customer support and coordinate vehicle repairs for guests on road trips.
Role type
Customer service consultant (call centre)
Builds
Guest assistance and repair coordination for recreational vehicles
Domain
Recreational Vehicles (RVs) / Travel
Deliverable
client delivery
Required skills
Call centre experience, negotiation, incident tracking, problem-solving, time management, intermediate computer skills
Responsibilities
Provide support and collaborate with other departments to address vehicle-related issues; negotiate to ensure the best possible guest experience; keep track of incidents and inform guests about solutions and repair progress; minimize vehicle repair time and ensure repairs adhere to standard practices
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