Customer Solutions Consultant
Core
Support customers with their insurance service needs via inbound calls, handling queries on rates, reordering, payments, and policy premiums.
Role type
Customer Solutions Consultant (Contact Centre)
Builds
Insurance service support for PHI members
Domain
Insurance / Contact Centre
Deliverable
client delivery
Required skills
High-volume call handling, empathy-first mindset, explaining complex information simply, CRM navigation, resilience, emotional maturity
Preferred skills
Salesforce experience, Private Health Insurance experience
Responsibilities
Handle inbound calls for rate reviews, reordering member cards, payment updates, and government rebates; Address general insurance service questions; Triage and transfer calls with empathy
Seniority
Entry-level to Junior, full-time contract
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