Claims Service Representative
Core
First point of contact for policyholders reporting insurance claims, gathering information, assessing needs, and coordinating next steps with adjusters and vendors.
Role type
Claims Service Representative
Builds
Insurance claims intake and initial assessment
Domain
Insurance
Deliverable
client delivery
Required skills
Customer service, Communication, Documentation, Problem-solving, Time management, Attention to detail
Preferred skills
Insurance industry knowledge
Technologies
Databases, Digital tools, Telephone systems
Responsibilities
Handle initial claims notifications, Document claim information, Review call reports, Coordinate claims response, Arrange adjuster and vendor dispatch, Provide internal support, Ensure service agreement compliance, Monitor service quality, Report trends and recommend improvements, Deliver exceptional customer service, Maintain operational accuracy