Technical Support Engineer
Core
Provide technical support for enterprise-class SAS software platforms, specifically the Postgres Data Server / Crunchy Data components, by resolving complex installation, configuration, and usage issues in multi-tier and cloud-based environments.
Role type
Senior IC Technical Support Engineer (Database & Cloud Infrastructure)
Builds
Enterprise SAS software solutions and cloud-based data platforms
Domain
Data Analytics / Enterprise Software / Cloud Infrastructure
Deliverable
client delivery
Required skills
PostgreSQL Database Administration, Kubernetes, Docker, microservices architecture, complex software troubleshooting, case management documentation, vendor product knowledge, technical writing
Preferred skills
SAS Viya and SAS 9.4 platform administration, Postgres Data Server / Crunchy Data Components expertise, Customer Support background
Technologies
PostgreSQL, Kubernetes, Docker, SAS Viya, SAS 9.4, Crunchy Data
Responsibilities
Troubleshoot and resolve complex business domain and technical problems involving multiple areas of the SAS system; coordinate and manage problem escalation activities and communications; author software knowledge base articles, technical papers, and presentations; advise users on SAS software offerings and their integration with third-party vendors; proactively communicate with customers and internal experts during problem resolution.
Seniority
Senior, hands-on IC
