Field Investigator - Surabaya
Core
Investigate escalated fraud cases and signals through field visits, gather evidence, and prepare reports for the Anti-Fraud team.
Role type
Field fraud investigator
Builds
Fraud case resolutions and validated evidence for financial institutions
Domain
Financial services / Anti-fraud
Deliverable
client delivery
Required skills
Fraud investigation, field visits, evidence collection, report writing, transaction review, stakeholder coordination, data confidentiality, analytical skills, technical skills
Responsibilities
Investigate fraud cases escalated to the Anti-Fraud team, maintain productivity and quality targets for field investigations, prepare clear investigation reports and maintain the Fraud Case Tracker, collect and validate supporting evidence, review suspicious transactions based on fraud alerts, conduct field visits and coordinate with stakeholders, ensure investigation documentation is complete and accurate