14567 - AVP System Operations, Entertainment - CA - On Site
Core
Oversees system operations, support, and infrastructure for entertainment industry clients within a PEO environment, leading teams to ensure stable system performance and compliance.
Role type
Senior IC AVP System Operations (PEO/HR Tech)
Builds
Scalable service and support models for entertainment payroll and workforce management platforms
Domain
HR Technology / Entertainment Industry / PEO
Required skills
System operations leadership, PEO operating models, enterprise payroll systems, incident management, UAT and regression testing, SOP development, cross-functional collaboration, risk mitigation, union/guild agreement knowledge, multi-jurisdictional labor requirements
Preferred skills
Entertainment industry client experience (film, TV, touring), prior PEO/payroll service provider experience
Technologies
Enterprise payroll systems, timekeeping platforms, workforce management systems, HRIS platforms
Responsibilities
Provide executive oversight for entertainment system operations including support, issue resolution, and testing. Establish scalable service models aligning with production schedules and touring demands. Oversee day-to-day and escalated system support for payroll and workforce management platforms. Ensure comprehensive system testing strategies including UAT and regression testing. Oversee creation and governance of standard operating procedures (SOPs) for compliance workflows. Partner with Compliance and Internal Audit to reduce operational risk.
Seniority
Senior, hands-on IC with management responsibilities
