Senior Claims Assessor – Travel
Core
Manage complex travel insurance claims from lodgement to resolution, acting as a key technical resource for the team.
Role type
Senior Claims Assessor (Travel Insurance)
Builds
Resolved travel insurance claims and supported quality decision-making
Domain
Insurance / Travel
Required skills
Complex claims assessment, Policy interpretation, Documentation review, Escalated claims handling, IDR and complaints support, AFCA response management, Mentoring junior staff, Continuous improvement initiatives
Preferred skills
Technical specialisation pathways, Medical claims expertise, Fraud & investigations experience, Leadership opportunities
Technologies
None stated
Responsibilities
Manage complex travel insurance claims from lodgement through to resolution; Assess policy coverage and interpret policy wordings; Review medical, financial and travel-related documentation; Handle escalated and higher-risk claims matters; Support IDR and complaints; Assist with AFCA-related responses; Coach and mentor junior assessors; Support training and capability development; Work with emergency assistance and external service providers; Contribute to continuous improvement initiatives
Seniority
Senior, hands-on IC with mentoring responsibilities