IT Operations Engineer
Core
Deliver Level 2 IT support, administer workplace technologies, and execute small-to-medium IT projects for corporate users.
Role type
IT Operations Engineer (Level 2 Support & Project Delivery)
Builds
Reliable, secure, and user-friendly IT services and automated workflows for corporate employees.
Domain
Corporate IT / Workplace Technology
Required skills
Level 2 incident management, Microsoft 365 administration, Google Workspace administration, Entra ID management, Intune management, Jamf management, PowerShell scripting, Python scripting, Bash scripting, IT service management (Jira/ServiceNow), vendor coordination, stakeholder management, technical documentation, endpoint troubleshooting, identity troubleshooting, collaboration tool troubleshooting, enterprise application troubleshooting, networking fundamentals (DNS, DHCP, TCP/IP, VPNs).
Preferred skills
AI-assisted workflow development, risk management, continuous improvement mindset.
Technologies
Microsoft 365, Google Workspace, Entra ID, Intune, Jamf, Jira Service Management, ServiceNow, PowerShell, Python, Bash.
Responsibilities
Provide Level 2 support for incidents, service requests, and technical escalations; act as primary in-person contact for the Service Desk; administer and support workplace technologies; develop scripts and automations to improve efficiency; troubleshoot recurring issues and implement sustainable solutions; deliver small to medium IT projects from planning through implementation; coordinate vendors and stakeholders; create and maintain technical documentation; coach and support Service Desk analysts (L1).
Seniority
Mid-level, hands-on IC