Claims Service Consultant
Core
Support customers through claims lodgement, information gathering, and assessment of low-complexity claims (funeral, injury) via phone and admin tasks.
Role type
Claims Service Consultant (Direct team)
Builds
Customer support workflows and claims processing
Domain
Insurance / Financial Services
Deliverable
client delivery
Required skills
Claims assessment, customer service, data entry, MS Office, regulatory compliance, process improvement
Preferred skills
Analytical skills, problem-solving, relationship management, negotiation
Responsibilities
Take calls to help customers lodge claims or check progress, manage admin and update systems, assess simple claims, communicate with advisers and teams, ensure adherence to policies and regulations, liaise across departments for project work, contribute to process improvement.
Seniority
Mid-level, hands-on IC