Operations Manager
Core
Lead a team of ~60 to oversee daily operations of a large resort within a national park, managing accommodation, tours, F&B, retail, and guest services.
Role type
Senior Operations Manager (Hospitality/Resort)
Builds
A large, multifaceted tourism resort operation including cabins, camping, tours, and retail.
Domain
Tourism / Hospitality / Resort Management
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Team leadership and development, operational oversight across multiple departments, budgeting and cost control, rostering and workforce planning, inventory and supplier management, maintenance and compliance management, guest experience management, problem-solving in remote environments.
Preferred skills
Medium Rigid driver's license, experience with H&L or similar F&B systems, experience with RMS or comparable property management systems.
Technologies
H&L, RMS
Responsibilities
Lead and develop a large team to create a high-performing culture. Oversee daily operations across accommodation, tours, Food & Beverage, retail, maintenance, and guest services. Work with the General Manager to deliver budgets and improve commercial performance. Manage rostering, recruitment, and workforce planning. Oversee stock receiving, ordering, inventory control, and supplier coordination. Ensure maintenance, property works, WHS, and operational compliance are managed. Maintain service standards using guest feedback.
Seniority
Senior, hands-on IC