Major Incident Coordinator
Core
Coordinate prioritization and resolution of major incidents in a large-scale Federal Government environment to restore services and ensure core infrastructure availability.
Role type
Entry-level Major Incident Coordinator (IC)
Builds
Core infrastructure availability and high-quality customer experience for government clients
Domain
Federal Government IT Services / Incident Management
Required skills
Incident coordination, technical escalation, stakeholder management, ITIL knowledge, SIAM processes, work instruction development, trend monitoring
Preferred skills
ITIL certification, experience in Incident Management environments
Technologies
ITSM tools, incident management platforms
Responsibilities
Provide critical updates and coordinate response to high-priority incidents; Act as key point of technical escalation; Ensure incidents are appropriately prioritized and escalated; Develop and maintain work instructions and ITSM knowledge base articles; Contribute to continuous improvement of the knowledge base; Mentor junior team members and new hires
Seniority
Entry-level, hands-on IC
