Customer Support Officer
HybridNo visa sponsorshipCitizens or permanent residents only
Core
Investigate customer enquiries and provide accurate information regarding the Home Building Compensation Scheme for homeowners, builders, and brokers via phone and email.
Role type
frontline customer support officer (call centre)
Builds
customer support for the Home Building Compensation Scheme
Domain
insurance / residential building
Deliverable
client delivery
Required skills
call centre experience, clear communication, empathy, prioritisation, information investigation, system management
Preferred skills
insurance or financial services experience
Responsibilities
respond to 35–40 calls and 15–20 emails daily, investigate enquiries, manage customer requests and administrative workflows, maintain accurate customer records, escalate enquiries when specialist support is required, identify opportunities to improve support processes