Adoption Sr. Manager - Delivery Support & Insights - Evernorth
Core
Senior leadership role driving enterprise transformation from concept through sustainable adoption and measurable business impact.
Role type
Senior Manager, Enterprise Transformation & Adoption
Builds
Scalable adoption strategies, operational insights, and business plans for enterprise transformation.
Domain
Healthcare operations / Enterprise transformation
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Stakeholder influence, analytical thinking, strategic planning, cross-functional leadership, issue management, scaling operations, data-driven decision making, team coaching, ambiguity navigation, prioritization
Preferred skills
Change management methodologies (ADKAR/Prosci), operational modeling, simulation, automation, business intelligence reporting, IT-business partnership
Technologies
ADKAR, Prosci, BI reporting tools, simulation/automation platforms
Responsibilities
Lead Adoption Center strategy aligned with enterprise goals; oversee simulation, validation, insight generation, and sustainment; partner with cross-functional teams (Tech, Ops, Data, Risk); develop Adoption Business Plans; leverage data to identify risks and strengthen decision-making; represent Adoption Center in governance forums; coach teams to resolve adoption challenges.
Seniority
Senior, hands-on IC with strategic oversight
