Customer Support Specialist
Core
Provide technical and product support, training, and problem-solving for forestry machinery customers, dealers, and field teams across the Asia Pacific region.
Role type
Field Customer Support Specialist (Forestry Equipment)
Builds
Forestry machinery performance, operator capability, and customer satisfaction
Domain
Forestry / Heavy Equipment / Field Service
Deliverable
physical/clinical work
Required skills
mechanical diagnostics, electrical troubleshooting, machinery operation, commissioning, technical training delivery, field investigation, stakeholder relationship building
Preferred skills
connected machinery experience, telematics knowledge, project work experience
Technologies
telematics, digital support systems
Responsibilities
Provide technical and product support to customers and dealers; commission forestry machinery; deliver operator and technical training; travel to resolve mechanical and electrical issues; optimize machine performance; identify emerging product issues; contribute feedback to engineering teams; participate in industry workshops and demonstrations.
Seniority
Mid-level, hands-on IC