Founding Senior Platform Engineer: Support Engineering
Core
Build AI workflows, systems, and documentation to transform customer support experience and resolve issues faster.
Role type
Senior Platform Engineer (Support Engineering)
Builds
AI-powered support workflows, customer-facing support platform, knowledge base, and reporting dashboards
Domain
AI / Customer Support / Home Services
Deliverable
production ML models
Required skills
Software engineering, API integrations, database management, AI/LLM development, workflow automation, problem-solving, product-minded engineering
Preferred skills
Experience with customer support teams, building customer-facing tools
Technologies
LLMs, AI agents, workflow automation tools
Responsibilities
Build and improve AI workflows for Tier 1 support issues, own and maintain the support knowledge base, build the customer-facing support platform, automate repetitive support tasks, investigate recurring issues and AI failures, partner with support and product teams to improve experience, build reporting dashboards for support metrics
Seniority
Senior, hands-on IC
