Customer Service Representative
Core
Handle inbound calls to assist with general banking inquiries, resolve transaction disputes, and manage fraud investigations for customers.
Role type
Customer Service Representative (Banking)
Builds
Customer support interactions for banking clients
Domain
Financial Services / Banking
Deliverable
client delivery
Required skills
Inbound call handling, general banking knowledge, computer literacy, fraud investigation basics, dispute resolution, strict identification protocol adherence
Responsibilities
Provide account balances, replace debit and credit cards, update personal information, resolve online banking issues, investigate transactions and disputes, manage fraud inquiries, log complaints
Seniority
Entry-level, full-time associate
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