Head of People and Client Experience
Core
Lead client service and people functions to deliver exceptional client experiences and nurture a values-driven workplace culture.
Role type
Senior leadership (Head of People & Client Experience)
Builds
Financial advice services and a high-performance, values-aligned organizational culture
Domain
Financial Services / Wealth Management
Deliverable
client delivery
Required skills
Leadership, people management, client service management, HR operations, operational efficiency, cross-functional collaboration, data analysis
Responsibilities
Oversee delivery of financial advice services; lead and manage staff development; champion organizational values and culture; drive operational efficiencies and business growth; manage HR functions (recruitment, onboarding, performance reviews, wellbeing); facilitate cross-team communication and collaboration
