Escalations Analyst - Accounting
Core
Investigate and resolve customer issues regarding CORTO's AI-powered accounting product for legal firms, focusing on integration problems with accounting software and diagnosing accounting workflow failures.
Role type
Escalations Analyst (Accounting)
Builds
AI-driven accounting tools for the legal industry
Domain
LegalTech / Fintech / Accounting
Deliverable
client delivery
Required skills
problem-solving, accounting fundamentals, accounting software proficiency, incident triage, API/log analysis, product testing
Preferred skills
legal practice management software experience, support tools experience (logs, APIs, Postman, Jira, Salesforce, Sumo Logic), software support background
Technologies
Xero, MYOB, QuickBooks, LEAP, Postman, Jira, Salesforce, Sumo Logic
Responsibilities
Investigate and resolve customer issues related to product integrations and accounting workflows; Triage and prioritize incidents based on customer impact; Work with developers to log bugs, test fixes, and support product improvements; Participate in testing and validation of accounting modules; Provide guidance to global helpdesk and support teams; Identify recurring issues to improve product functionality
Seniority
Individual Contributor, mid-level
