Web Developer
Core
Build, enhance, and maintain internal tools and integrations for customer service operations, working closely with support leaders to address workflow challenges.
Role type
mid-level IC web developer (customer support tools)
Builds
internal tools, API integrations, and automated tests for customer service workflows
Domain
wellness products / customer support operations
Required skills
HTML, JavaScript, PHP, MySQL, API integration, automated testing, plain PHP/JS development
Preferred skills
ticketing platforms (Zendesk, Freshdesk, HubSpot), AI-assisted coding tools, PHPUnit, JavaScript testing frameworks
Technologies
JavaScript, PHP, MySQL, PHPUnit, Zendesk, Freshdesk, HubSpot, GitHub Copilot, Claude, Codex
Responsibilities
Build and maintain internal tools for customer service; Develop API integrations between ticketing and business systems; Write and maintain automated tests; Troubleshoot defects and document solutions; Communicate technical recommendations to non-technical stakeholders
Seniority
Mid-level, hands-on IC
