Assistant Relationship Manager - Mandarin Speaker
On-site
Core
Primary point of contact for corporate customers, resolving inquiries and issues across call, email, and chat channels to ensure high satisfaction.
Role type
Customer Service Representative
Builds
Customer service delivery and resolution
Domain
Corporate customer support
Deliverable
dashboards & analysis
Required skills
Customer inquiry resolution, Data privacy compliance, Call handling, Email support, Chat support, Customer database management, Stakeholder liaison, Quality metrics adherence, Workload prioritization, Multilingual communication
Preferred skills
Product knowledge, Knowledge base utilization, Professional development
Technologies
Call systems, Email platforms, Chat platforms, Customer databases