Officer, Customer Service Officer, Consumer Banking Group
Core
Process banking transactions, cash handling, and customer service inquiries for the Consumer Banking Group.
Role type
Consumer Banking Operations Officer
Builds
Banking transaction processing and customer service resolution
Domain
Banking / Consumer Finance
Required skills
Banking regulations compliance, cash transaction processing, cheque and instrument clearing, account opening, customer query resolution, deadline management, computer proficiency
Preferred skills
Banking or Commerce degree background, strong interpersonal skills, client relationship building
Responsibilities
Ensure compliance with banking regulations and policies, process cash and transfer transactions, clear cheques and financial instruments, process new account openings, respond to customer service inquiries regarding balances and statements, address customer grievances within timelines